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Frequently Asked Questions
Q:
Do I have to train the VA myself?
While you will need to show them your specific company processes, Cognify VAs come pre-trained in the fundamental skills of their role. Plus, our "5-Hour Synergy" protocol helps smooth out the onboarding process.
Q:
How do you ensure our VA works during our specific business hours (e.g., US time zones)?
Our matching process includes aligning talent based on time zone preference and flexibility. We guarantee that your VA will maintain a schedule with significant overlap, if not full alignment, with your core business hours to ensure real-time collaboration and seamless meeting attendance.
Q:
What happens if I am not happy with my VA?
We offer a Replacement Guarantee. If the chemistry isn't right within the first two weeks, we will match you with a new candidate immediately at no extra cost to you.
Q:
What is the typical onboarding timeline before the VA is fully productive?
Following our 72-Hours Rapid Match, the onboarding process takes approximately 1-2 weeks. This includes contracting, our specialized 5-Hour Synergy Protocol (system setup and handover), and the initial training on your specific internal tools and processes. Full productivity is generally achieved within the first month.
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Cognify is redefining virtual staffing. We connect leaders with the top 1% of pre-vetted, intelligent VAs, committed to optimizing your systems and driving your strategic growth through proactive, seamless partnership.
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